Warranty Information

Warranty Policy & Exchange Guide

Updated January 6, 2021

WARRANTY INFORMATION – OVERVIEW
Please provide VENUS with a date of purchase and an invoice number for all warranty claims.

A $20.00 processing fee will apply for any returned items requested to be PICKED UP by COURIER.  Alternatively, customers can make their own arrangements to return the item/s.
Safe return of all items will be the responsibility of the customer.
VENUS will not warranty any items that are returned for the following reasons:

– Damage due to improper use

– Damage due to product buildup or water damage

– Damage due to dropping

– Damage due to improper maintenance (example, clogged filter)

– Damage due to external sources such as weather, electrical outages or power surges

– Damage due to cut or abused power cords or plugs

– Normal wear and tear including scratches or dents which occur during regular use

– Repairs or alterations carried out by unauthorized parties or agents

– Any general abuse, modification or product tampering that would void the manufacturer warranty

** If an item is discontinued but comes back defective during the customer’s warranty period, we will offer a credit for the original purchase price of the defective item with proof of purchase. This credit will be put towards a new item of equal or greater value. VENUS will exchange a defective item more than once during the items warranty period upon approval from management.


WARRANTY INFORMATION DETAILS by BRAND 
(alphabetical)

AG HAIR Tools:
All AG Tools come with a 1 Year Warranty
AG offers a one year over the counter exchange for any AG Tool. VENUS will accept warranty claims for AG Tools for up to one year from the original purchase date.

ANDIS Tools: (discontinued by VENUS in 2020)
All Andis Tools come with a 1 Year Warranty

VENUS will only accept warranty claims for Andis Tools up to 30 days from the original purchase date. Any warranty claim after the 30 day period must be sent directly to Andis. VENUS does not accept any repairs for any Andis Tool.
Your client can contact Andis directly at:

Andis Canada www.andis.com

1-800-335-4093

For general repairs or post warranty repairs please contact:

J.Tarnow www.hairclippers.ca

1258 Caledonia Road

Toronto 416-789-4333

Rainbow Electric www.rainbowelectricbeautysupply.com

3600 Dufferin Street

North York 416-633-1512

 

ARIA BEAUTY:
All Aria tools come with a 1 Year Warranty
Some tools have an optional free upgrade to either 3 years or limited lifetime warranty. The customer must register on www.ariabeauty.com within 30 days of original purchase date for any optional warranty upgrades. VENUS will accept all warranty claims for Aria tools for up to one year from the original purchase date. Optional extended warranties are handled directly with Aria Beauty.

3 Year Optional Upgrade:

Black + Truffle infrared straighteners, Truffle 32mm curler

Limited Lifetime Optional Upgrade:

Pro Series 100% ceramic straighteners, Pro Series curling wands, Cosmo + Peacock Glam sets


BELVEDERE: (hood dryers)
Belvedere hood dryer warranties are as follows:

1 Year Warranty for all plastic & metal parts
5 Year Warranty for the motor
5 Year Warranty for the hood

VENUS will only accept warranty claims for Belvedere merchandise up to 30 days from the original purchase date. Any warranty claim after the 30 day period must be sent directly to Belvedere. VENUS does not accept any repairs for Belvedere merchandise.

Customers can contact Belvedere direct at:
Belvedere Canada www.belvedere.com

800-463-0229

For general repairs or post warranty repairs please contact:

Rainbow Electric www.rainbowelectricbeautysupply.com

3600 Dufferin Street

North York 416-633-1512


BEX: 
(discontinued 2019)
VENUS no longer sells Bex tools but will offer a 30 Day Warranty on remaining Venus inventory.


CND:
 LED Lamps (discontinued)
CND Nail Lamps are no longer available to Venus. We offer No Warranty on CND Nail Lamps.

VENUS does not accept any repairs for CND LED Lamps.


CROC:
Croc offers a 2 year limited exchange warranty for all Croc tools except for the Baby Croc which offers a 1 year limited exchange warranty.

DANNYCO:
All Dannyco tools and merchandise come with a 1 Year Warranty
(Unless otherwise stated in the Dannyco Buying Guide)

Mira Curl comes with a 2 Year Warranty

Brava & Rapido dryers come with a 4 Year Warranty

Trays & Trolleys come with a 1 Year Warranty

Croc comes with a 2 Year Warranty. Baby Croc 1 Year Warranty

Babyliss Pro GXT comes with a 2 Year Warranty

VENUS will accept all warranty claims for Dannyco tools and merchandise for the life of the warranty. Refer to the Dannyco catalogue for specific warranties for each product. VENUS does not accept repairs for any Dannyco tools or merchandise.

For general repairs or post warranty repairs please contact:
Sandham Electric www.sandhamelectric.ca

337 St.Paul Street,St.Catherines

L2R-3N1 905-682-9948

Groomers Repair & Sharpening www.groomersrepair.com

1304 Commissioners Rd W

London 519-657-8778

J.Tarnow www.hairclippers.ca

1258 Caledonia Road

Toronto 416-789-4333

Rainbow Electric www.rainbowelectricbeautysupply.com

3600 Dufferin Street

North York 416-633-1512

 

ELCHIM:
Elchim dryers come with a 1 Year Warranty
In order to qualify for an exchange, the dryer must first be inspected by our Returns Department. If the defect is deemed a manufacturer defect, the dryer will be exchanged. (all inspections for defects will include a vigorous testing process in order to satisfy the ELCHIM DEFECT VALIDATION FORM). See “GA.MA” below for full details.


ENZO MILANO:
All Enzo Milano tools come with a 1 Year Warranty
VENUS will accept warranty claims for Enzo Milano Tools for up to one year from the original purchase date.

Customer must fill out the Enzo Milano Lifetime Warranty registration card in full and submit this form directly to Enzo Milano in order to be eligible for the lifetime warranty program.

The EM lifetime warranty program is handled exclusively through EM and will not be handled by VENUS Beauty Supplies Ltd.


ECO HEADS:
Eco Heads come with a 1 Year Warranty
Before replacement, please refer to the maintenance guide. Most times the head just requires cleaning. In addition, customers may refer to the user guide provided with the original purchase or go to www.ecoheads.com.au and view the maintenance section.

VENUS will accept warranty claims for Eco Heads for up to one year from the original purchase date.

 

GA.MA iQ and ELCHIM TOOLS
In order to qualify for an exchange, GA.MA and Elchim tool(s) must first be inspected by our Returns Department. Replacement tool(s) will not be shipped out for exchange until the tool(s) are inspected by our Returns Department. If the defect is deemed a manufacturer defect, a new tool will be shipped to the customer at no charge. (All inspections for defects will include a vigorous testing process to satisfy the GA.MA or ELCHIM DEFECT VALIDATION FORM).

VENUS Staff member will assist customers with the following procedure:

1 – Fill out appropriate Defect Validation Form (see SharePoint). Once form is submitted a copy will automatically be sent to credits@venusbeauty.com

2 – Customer Care will create an RMA and email RMA & DVF to customer and Venus Business Consultant. This will be automated.

3 – When the returns department receives the item, a detailed inspection will be completed. If the item qualifies for exchange, the RMA will be approved by the Returns Department. The RMA will be sent back to Customer Care with instructions to ship a replacement to the customer.

4 – A replacement order will be created when the approved RMA is entered by Customer Care. The Returns Dept will approve the replacement order and release the order for prompt shipping.

5 – If the item does not qualify for exchange, the item will be shipped back to the customer along with the completed DVF. The form should indicate why the item was not accepted for exchange.

Customer Care: Before approving any customer exchanges please ensure that you have received a completed DVF.

Business Consultants: Please print out and attach DVF & RMA to the defective item and submit to the VENUS Returns Department for inspection.

If the item is deemed not defective, the item will be returned to the Business Consultant for return to customer. For Office Accounts, the item will be shipped back to the customer with a shipping charge.

The returned item will include a copy of the Defect Validation Form.

Defect Validation Forms: All forms can be accessed by VENUS staff in SharePoint under ‘Warranty Info’

 GA.MA iQ: VENUS Staff will use the JotForm when processing an exchange request for GA.MA iQ t00l

Elchim: VENUS Staff will use the JotForm when processing an exchange request for Elchim tools

The GA.MA iQ Dryer comes with a 1 Year Warranty

The GA.MA iQ dryer offers an optional LIMITED 2 YEAR EXTENDED WARRANTY:  Extend your standard (1) year limited manufacturer warranty to (2) years extended warranty. The (2) year extended warranty will cover all manufacturer defects in material and workmanship of BSC Inc. styling electronic tools. The extended (2) year warranty will be added to the existing (1) year warranty to give you a total of (3) years of warranty coverage from the original date of purchase. See appendix A for full BSC Inc. warranty and extended warranty costs.

VENUS will accept all warranty claims for the GA.MA iQ Dryer for up to one year from the original purchase date. Optional extended warranties are handled directly with BSC Inc.

*See Appendix at bottom of this page for further details.

 

GHD:
GHD Tools come with 1, 2 or 3 Year Warranties
Please refer to the list below:

GHD Air Dryer and Flight Dryer – 1 Year Warranty

All GHD Gold Styler, Classic Styler, Curling Irons and Glide Hot Brush –2 Year Warranty

GHD Platinum + Smart Styler – 3 Year Warranty

VENUS will accept all warranty claims for GHD Tools for the life of the warranty.


GLOBAL:
 (hood dryers)
**GLOBAL has closed all salon operations as of November 2016**
VENUS does not accept any repairs for any Global merchandise.
For general repairs or post warranty repairs please contact:

Rainbow Electric www.rainbowelectricbeautysupply.com

3600 Dufferin Street

North York 416-633-1512


HAIR ART:
Hair Art Tools come with a 1 Year Warranty
Hair Art offers a one year over the counter exchange for defective tools. VENUS will accept any warranty claims for Hair Art Tools up to one year from the original purchase date.

If necessary, your client can contact Hair Art directly at:
Hair Art

400 West 157th St

Gardena, CA 90248 U.S.A.

1-888-424-7278


HOT TOOLS:
Hot Tools come with a 1 Year Warranty
Hot Tools offers a one year over the counter exchange for defective tools. VENUS will accept warranty claims for Hot Tools up to one year from the original purchase date.

If needed, the customer can contact Hot Tools direct at:

Helen of Troy L.P. – Consumer Service Center

1 Helen of Troy Plaza

El Paso, Texas 79912 USA   915-225-8000


MOROCCANOIL TOOLS:
Moroccanoil Tools come with a 2 Year Warranty
Moroccanoil offers a 2 Year over the counter exchange for defective tools. VENUS will accept warranty claims for MO items for up to 2 years from the original purchase date.

Defective MO items are to be exchanged with a MO item only, not any other competitive product.

 

 NP GROUP:
VENUS no longer sells NP Tools or merchandise. We do not offer any warranty on NP.
Customers can contact NP direct at:

NP Group

1220 Ellesmere Road Unit #19, Scarborough ON, M1P-2X5

800 267-4247 / 416 291-8057

www.npgroup.ca / info@npgroup.ca

 

OLIVIA GARDEN:
Olivia Garden offers a Limited Lifetime Warranty
All defective OG brushes will be an over the counter exchange.

Limited lifetime warranty covers any manufacturer defect including broken handles or barrels.

Warranty does not cover:

Regular wear and tear (example: plastic bristles wearing out over time)

Abuse (example: overheating bristles or brush with dryer)

Physical trauma (example: breakage or damage not due to any defect)

NOTE: Warranty only provides for a one-time replacement. Replacement is not eligible for warranty.


OSTER:
Oster offers a 1 Year Warranty
VENUS does not accept warranty claims for Oster Tools. All warranty claims must be sent direct to Oster (J.Tarnow).

  1. Tarnow is the official warranty repair center for Oster.

J.Tarnow www.hairclippers.ca

1258 Caledonia Road

Toronto 416-789-4333

Please note that Oster blades are not covered under warranty.


SCHWARZKOPF PRO TOOLS:
SKP Pro Tools offer a 2 Years Warranty
Mini Giant tools offer a 3 Month Warranty

VENUS will handle all warranty claims for any SKP Pro Tools for a 2 Year period and the Mini Giant for a 3 Month period from the date of original purchase.

Defective SKP tools are to be exchanged with SKP tools only, not any other competitive product.


UNITE TOOLS:
Unite Tools offers a 1 Year Warranty
VENUS will accept warranty claims for Unite tools for up to one year from the original date of purchase.

 

UNIVERSAL SPA SOLUTIONS: (LED Lamps)
USS offers a 1 Year Warranty (on parts only)
Defective LED lamps may be returned to VENUS for repair only. Defective items will be repaired by USS at no charge.


WAHL PROFESSIONAL:
Wahl offers a 1 Year Warranty

VENUS will only accept warranty claims for Wahl merchandise up to 30 days from the purchase date. Any warranty claim after the 30 day period must be sent directly to Wahl.

Customers can contact Wahl directly at:

Wahl Canada

165 Riviera Drive

Markham Ont

L3R-5J6

905-477-9245

For general repairs or post warranty repairs contact the following repair centers in Ontario:
J.Tarnow www.hairclippers.ca

1258 Caledonia Road

Toronto 416-789-4333

Deboer Grooming Supplies www.deboergroomingsupplies.com

68 Healey Road unit#9

Bolton 905-857-9565

Groomers Repair & Sharpening www.groomersrepair.com

1304 Commissioners Rd W

London 519-657-8778


YS PARK:
YS Park offers a 1 Year Warranty
VENUS will accept warranty claims for YS Park tools up to 1 year from the original purchase date.

 YS Park tools are not covered for damages caused by:

• Use of chemicals on combs (combs should never be left in Barbicide overnight or for excessive time

• Improper use of brushes with hairdryers (a distance of 2-3 cm should always be kept between the brush and dryer nozzle otherwise melting might occur)

• Improper cleaning of wooden brushes (use UV light only, do not use water)

Improper cleaning of brush pins (use a tail comb, do not use a fine tooth comb)

• Sprayer is meant to be used with WATER ONLY

• Improper use of diffuser with hairdryers (a distance of 2-3cm should be kept between the dryer nozzle and diffuser to avoid mesh damage)

 

SHEARS

DANNCYO SHEARS:
Dannyco shears offer a 1 Year Warranty
VENUS will accept warranty claims for Dannyco shears for up to one year from the original purchase date. Refer to your Dannyco catalogue for specific warranties on each product.

Dannyco also offers a 30 Day Money Back Guarantee for all shears. If a client is dissatisfied with any Dannyco shears they can return the item for credit within the 30 Day period.


KASHO SHEARS:
Kasho offers a Limited Lifetime Warranty
All Kasho shears are guaranteed to be free of defects in materials and workmanship for the life of the shear. Kasho offers one free sharpening service within one year of the date of purchase for the following shears: KDM KCB KSI and KIV. Kasho offers two free sharpening services within two years of the date of purchase for the following shears: KGR KZR KAD and KML.

VENUS will handle any warranty claims for defective shears (excluding free sharpening) for one year from the date of purchase of the shear.

VENUS will not handle any shears that are being sent in under warranty for free sharpening. Customer will incur the cost of shipping to SCISSORSMITH. Customer will include a copy of the invoice that indicates the date of purchase. Customer should follow these steps to redeem the free sharpening service offered by Kasho:

1- Package shear(s) in a bubble wrap envelope that is well padded to protect the contents. VENUS has pre-marked padded envelopes available at n/c to our customers. Include a business card or contact information with a copy of the invoice that indicates date of purchase.

2- Customer may pay by Visa or MC. SCISSORSMITH will call the customer for the card information upon the receipt of the scissors.

The cost of shipping the shear to SCISSORSMITH will be incurred by the customer at the time of mailing.

3- Address the envelope with the following information:

SCISSORSMITH:

5608 Edworthy Court

Edmonton. Alberta

T6M 0N7


KIEPE SHEARS:
Kiepe shears offer a 1 Year Warranty
VENUS will handle any warranty claims for defective scissors for up to one year from the original date of purchase. Please be advised that the warranty does not cover scratches, faded coloring, or chips/notches in the blade due to dropping. This warranty is not a maintenance policy and therefore will not cover sharpness of the blades as time passes.

 

CONSUMER PURCHASE WARRANTY POLICY
VENUS will honor any warranty from a defective item sold to a consumer (salon customer) for the specified warranty period.

The VENUS customer must provide a dated receipt for the purchase of the item.

VENUS will offer the full warranty from the beginning of the consumer purchase date.

Example:
If Salon ABC purchased a dryer that had a 1 Year Warranty in Jan 2014 but actually sold the item to a consumer in March 2014 the warranty would be valid from March 2014 to March 2015.

**If Salon ABC cannot produce or does not have a receipt for the consumer purchase then VENUS will use the original invoice from which it was purchased.

Using Example Above:
Salon ABC purchased a dryer that had a 1 Year Warranty in Jan 2014. The salon sold the dryer to the consumer in March 2014. The defective dryer was returned to the salon from the consumer June 2014. Salon ABC could not produce or find a receipt of sale to the consumer. VENUS uses the original invoice from which the dryer was purchased. The remaining warranty left on the dryer would be 6 months.
Please see contact your VENUS Business Consultant or VENUS Sales Manager for any warranty requests outside of the regular warranty period.


*
Appendix A: (BSC Inc./GA.MA iQ Dryer)
GA.MA iQ WARRANTY

LIMTED MANUFACTURER WARRANTY – (1) year BSC, Inc. styling electronic tools come with a standard one (1) year limited manufacturer warranty on all manufacturer defects in material and workmanship. This warranty is only valid with an original sales receipt from an authorized reseller of BSC Inc. styling electronic tools. BSC Inc. will not warranty any styling electronic tools that are damaged or abused due to user error such as, but limited to; dropping, wrong voltage supply, product build up, damaged plates, etc. If a product fails to operate under normal use because of a covered defect and it is WITHIN the LIMITED MANUFACTURER WARRANTY PERIOD, then please (1) contact your authorized reseller of BSC Inc. styling electronic tools or BSC, Inc. directly:

Option 1: Authorized reseller of BSC Inc. Please return the product to your authorized reseller including the original sales receipt as proof of purchase.  Upon receipt of your returned product the authorized reseller accepting the return is instructed to investigate & ensure the returned product has defects in materials or workmanship and as a result the product fails to operate properly under normal use because of a covered defect. As a formality the authorized reseller is obligated to provide a BSC, INC. MFG DEFECT VALIDATION FORM. If the returned product meets the criteria of a defective product, the reseller is authorized to offer an over the counter exchange of the same unit.

Option 2: BSC, Inc. Please email BSC, Inc. at rma@bscinc.co to obtain a Return Authorization Number and return instructions. Return the defective product with the Return Authorization Number and a shipping & handling fee of $22.50. The SH Fee must be paid in the form of a money order or a certified check drawn on a Canadian bank made payable to “Backstage Commerce, Inc.” (PLEASE DO NOT SEND CASH). We WILL NOT process any returns without a Return Authorization Number or the SH Fee. We are not responsible for products lost or damaged in transit.

BSC, INC. LIMITED 2 YEAR EXTENDED WARRANTY – Extend your standard (1) year limited manufacturer warranty to (2) years extended warranty. The (2) year extended warranty will cover all manufacturer defects in material and workmanship of BSC Inc. styling electronic tools. The extended (2) year warranty will be added to the existing (1) year warranty to give you a total of (3) years of warranty coverage from the original date of purchase.

Instructions: The limited (2) year extended warranty is only available WITHIN the FIRST 90 days from the original purchase date from an authorized reseller of BSC Inc. styling electronic tools.

EXTENDED WARRANTY FEES (EWF):

  1. Curling Irons: $22.50 + applicable GST/PST
  2. Flat Irons: $25.50 + applicable GST/PST
  3. Hair Dryers: $42.50 + applicable GST/PST (GA.MA iQ Dryer: $150.00+ applicable GST/PST)

To purchase please fill out the information below with your contact information and attached original sales receipt from your authorized reseller of BSC Inc. styling electronic tools.

Please ensure the original receipt is WITHIN 90 DAYS of the original purchase date. Please BE SURE to follow the instructions to mail in payment for the appropriate EWF based on your class of electronic tool.

CONTACT INFORMATION:

Name:

Email Address:

Phone:

Address:

City:

Province:

Postal Code:

Country:

Date of purchase (MM/DD/YY):

Purchase place:

Authorized Dealer name:

Current Date (MM/DD/YY):

The Authorized Reseller, BSC, Inc., and the Manufacturer disclaim any responsibilities for damage caused to property or persons by the application, use, maintenance or storage of the BSC Inc. styling electronic tools. The Authorized Reseller, BSC, Inc., and the Manufacturer shall not be liable for incidental or consequential damages resulting from the use of this product arising out of any breach of this warranty. All expressed and implied warranties, including the warranties of merchantability and fitness of a particular purpose, are limited in duration to the applicable warranty period set forth above. The Authorized Reseller & BSC, Inc., neither assumes nor authorizes any person to assume for the company any other liability in connection with the sale or use of this product. There are no other warranties, expressed or implied, except as listed above. This Policy shall be governed by and interpreted under the laws of the Canadian province or territory in which the client normally resides. The parties agree to the jurisdiction of the Court of the Canadian province or territory in which the client normally resides, and further agree that any action and proceedings brought by either party to enforce this Policy shall be commenced in said Canadian province or territory. In all other respects, this contract shall remain unaltered. If you have any questions regarding warranty, our address, or service locations call BSC, Inc. toll-free at 1-855-381-5559 or visit us online at http://www.bscinc.co.